Terms of Service

1. Agreement to Terms

By accessing and using ClearMyName's services, you agree to be bound by these Terms of Service and all applicable laws and regulations. If you do not agree with any of these terms, you are prohibited from using our services.

2. Description of Services

ClearMyName provides financial recovery services including but not limited to:

• CIFAS marker removal and dispute services
• Credit file correction and improvement
• Bank account support and assistance
• CCJ and court judgment services
• Online reputation management
• Financial consultation and advice

3. Client Responsibilities

Information Accuracy

You agree to provide accurate, complete, and up-to-date information necessary for us to provide our services. You are responsible for notifying us of any changes to your circumstances that may affect your case.

Cooperation

You agree to cooperate fully with our team, respond promptly to requests for information or documentation, and follow our professional advice to achieve the best possible outcome.

Authorization

By engaging our services, you authorize us to act on your behalf in communications with financial institutions, credit agencies, and other relevant parties as necessary to resolve your case.

4. Fees and Payment

Service Fees

Our fees are clearly outlined in your service agreement. Payment terms vary by service type and may include upfront payments, milestone payments, or success-based fees.

Refund Policy

Refunds are available in accordance with our service guarantees and the specific terms outlined in your service agreement.

5. Service Limitations

No Guarantee of Outcomes

While we have a high success rate, we cannot guarantee specific outcomes. The success of your case depends on various factors including the strength of your position, the cooperation of third parties, and applicable laws and regulations.

Timeframes

Estimated timeframes are provided in good faith but may vary depending on the complexity of your case and the responsiveness of third parties. We are not liable for delays caused by factors outside our control.

6. Confidentiality

We maintain strict confidentiality regarding all client information and will not disclose your personal or financial information to unauthorized parties. Our privacy practices are detailed in our Privacy Policy.

7. Limitation of Liability

Our liability is limited to the fees paid for our services. We are not liable for indirect, consequential, or punitive damages. This limitation applies to the fullest extent permitted by law.

8. Termination

By Client

You may terminate our services at any time by providing written notice. Fees for work completed up to the termination date remain payable.

By ClearMyName

We may terminate our services if you fail to cooperate, provide false information, fail to pay fees, or breach these terms. In such cases, fees for work completed remain payable.

9. Complaints Procedure

If you are dissatisfied with our services, please contact us immediately. We have an internal complaints procedure and will work to resolve any issues promptly and fairly.

10. Governing Law

These terms are governed by the laws of England and Wales. Any disputes will be subject to the exclusive jurisdiction of the English courts.

11. Data Protection

We process your personal data in accordance with UK GDPR and the Data Protection Act 2018. Full details of our data processing activities are set out in our Privacy Policy.

12. Changes to Terms

We may update these terms from time to time. Material changes will be communicated to existing clients, and continued use of our services constitutes acceptance of the updated terms.

13. Contact Information

For questions about these Terms of Service, please contact us:

14. Severability

If any provision of these terms is found to be unenforceable, the remaining provisions will continue in full force and effect.

15. Entire Agreement

These Terms of Service, together with our Privacy Policy and your service agreement, constitute the entire agreement between you and ClearMyName regarding the use of our services.