Background
Marker applied after a disputed overdraft dispute Aisha had already appealed twice.
The challenge
Only 6 weeks until mortgage completion; every high-street lender was refusing.
Actions taken
- Emergency review and case prioritisation
- Direct engagement with Lloyds' complaints leadership team
- Fast-track evidence pack focused on procedural failures
Outcome
Marker removed 2 weeks before completion. Mortgage secured at the original rate.