Privacy Policy

1. Introduction

ClearMyName ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.

2. Information We Collect

Personal Information

• Name and contact information
• Financial information relevant to your case
• Documentation related to fraud markers or credit issues
• Communication records

Technical Information

• IP address and browser information
• Website usage data
• Cookies and similar technologies

3. How We Use Your Information

• To provide our financial services
• To communicate with you about your case
• To comply with legal obligations
• To improve our services
• To send you relevant updates (with your consent)

4. Legal Basis for Processing (GDPR)

Under the General Data Protection Regulation (GDPR), we process your personal data based on:

• Contract: To fulfill our service agreement with you
• Legitimate Interest: To improve our services and prevent fraud
• Legal Obligation: To comply with UK financial regulations
• Consent: For marketing communications (where applicable)

5. Information Sharing

We may share your information with:

• Credit reference agencies (when necessary for your case)
• Financial institutions (as required for dispute resolution)
• Legal advisors and regulatory bodies
• Service providers who assist in our operations

We never sell your personal information to third parties.

6. Your Rights Under GDPR

You have the right to:

• Access: Request copies of your personal data
• Rectification: Correct inaccurate personal data
• Erasure: Request deletion of your personal data
• Portability: Transfer your data to another service
• Restriction: Limit how we process your data
• Objection: Object to processing based on legitimate interests
• Withdraw Consent: Where processing is based on consent

7. Data Security

We implement appropriate technical and organizational measures to protect your personal data, including:

• Encryption of sensitive data
• Secure data transmission protocols
• Regular security assessments
• Limited access to personal data
• Staff training on data protection

8. Data Retention

We retain your personal data only as long as necessary for the purposes outlined in this policy, typically:

• Service records: 7 years after case completion
• Communication records: 3 years
• Website analytics: 26 months
• Marketing data: Until you withdraw consent

9. Cookies

Our website uses cookies to improve your experience. You can control cookie settings through your browser preferences. Essential cookies are necessary for website functionality and cannot be disabled.

10. International Transfers

Your personal data is primarily processed within the UK. If we transfer data outside the UK/EEA, we ensure appropriate safeguards are in place, such as adequacy decisions or standard contractual clauses.

11. Contact Us

If you have questions about this Privacy Policy or wish to exercise your rights, please contact us:

12. Complaints

If you believe we have not handled your personal data in accordance with this policy, you have the right to lodge a complaint with the Information Commissioner's Office (ICO):

13. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on our website and updating the "Last updated" date.