Frequently Asked Questions
Find answers to common questions about our services and financial recovery processes
CIFAS & Fraud Markers
4 questions
What is a CIFAS marker and how does it affect me?
How do I know if I have a CIFAS marker?
Can CIFAS markers be removed?
How long does CIFAS marker removal take?
Credit File & Disputes
4 questions
What information appears on my credit file?
How can I improve my credit score?
What is a CCJ and how does it affect my credit?
Can old debts be removed from my credit file?
Banking Issues
4 questions
Why was my bank account closed?
Can I open a new bank account after being refused?
What should I do if my funds are frozen?
Are there banks that accept customers with poor credit?
Our Services
5 questions
How much do your services cost?
Do you offer a guarantee?
How long does the process take?
What information do you need from me?
Is my information kept confidential?
Legal & Regulatory
4 questions
What are my rights under GDPR?
Can I complain to the Financial Ombudsman?
What is a Subject Access Request (SAR)?
Are you regulated?
Need Immediate Help?
For urgent matters or if you prefer to speak directly with our team:
Phone: +44 7783 304667
Email: info@clearmyname.uk
TikTok: @clearmyname3 (DM "CIFAS")
Business Hours
Monday - Friday: 9:00 AM - 6:00 PM
Saturday: 10:00 AM - 2:00 PM
Sunday: Closed
Emergency support available 24/7